RVE Warranty is limited to the original purchaser only and proof of purchase must accompany any claim.
RVE standard CONSUMER 1-Year Warranty
RVE products carry a standard warranty of 1 year against material, manufacturing defects and malfunctions, unless a project agreement has been signed with management.
Wheels and tyres imported and distributed by RVE carry a 1-year warranty. This warranty does not cover excessive wear if the wheel alignment is not correct, or from over or under inflation, side wall damage from rough terrain, off road use, or the damage associated with hitting of curbs or alike.
ACCOUNT HOLDER Warranty
Product supplied by RVE to a new car franchise for installation on a new vehicle, is covered by a 3 year warranty.
RVE LEATHER 3-Year Warranty
All RVE leather interiors carry a 3-year warranty against material, manufacturing defects and malfunctions. See appendix A below
These warranties do not cover normal wear and tear, accidental or malicious damage or incorrect installation to a vehicle. The warranty does not cover painted surfaces against normal road wear and tear.
GENERAL TERMS AND CONDITIONS
In the unlikely event that an RVE product or service fails, RVE will cover the repair costs, always subject to the following terms and conditions:
Repair costs cover only parts required to restore the vehicle to original condition before the breakdown/failure occurred. The warranty does not cover secondary items; such as hire vehicles, loss of time/income etc.
Warranty does not cover labour, freight or associated charges without prior approval.
In the unlikely case of failure to non-RVE components or services, testing by an independent qualified authority may be requested to prove that the RVE product or service did, in fact, cause the failure.
The RVE component or service must be fully manufactured and/or supplied by RVE, without modification and be correctly fitted according to the application and fitting instructions.
This warranty does not replace factory warranty, nor does it replace normal insurance. Any claim must go through normal factory/insurance claim procedures first and proof of this may be required.
APPENDIX A: LEATHER WARRANTY TERMS & CONDITIONS
1. RVE new leather seat cover replacements are guaranteed against material, manufacturing defects and malfunctions for a period of:
a) 3 years from the date of invoice or first vehicle registration, or
b) 100,000 KM whichever comes first
2. Warranty service will only be carried out upon presentation of valid proof of purchase from the authorized party or parties.
3. The warranty covers the repair, or replacement of defective parts in accordance with technical requirements determined by RVE at their sole discretion and shall exclude any other secondary items, such as hire vehicles, loss of time/income etc. or incidental costs incurred by the user.
ITEMS NOT COVERED BELOW:
Leather is a natural product and can tighten, loosen and uniformly fade over years of use. This warranty SHALL NOT cover:
Defects due to the natural characteristics of leather (hidden vein marks, uneven embossing, loose grain etc).
Defects from any negligent usage, including scratches, staining, peeling off, burn marks, contact with foreign or sharp or hard edged particles & any other incidental defects.
Appearance deterioration resulting from general wear and tear including folding/crease lines, wrinkles and loosening fitment; staining, grain flattening and minor colour fading over time resulting from direct extreme exposure to sunlight.
Any defects resulted from wrongful application of chemical or cleaning agent and human or animal pollutants.
Replacement of seat cover resulting from deployment of seat airbag.
Any defect including stitching or accessories due to any damages caused by external influences such as accidents or negligence or repair or alteration by unauthorized party or parties.
Change of vehicle ownership.